Welcome to a special Thought Leaders episode with Jeannie Walters, CEO and Founder of Experience Investigators. In this episode, Jeannie explains how by understanding our customer’s journey and their personal experience, we can develop strategies to exceed their expectations, delight new and existing customers alike, and get everybody excited about our brand! It’s time to flip the script and focus on those who really matter for our business, our customers!
Guest: Jeannie Walters
CEO and Founder of Experience Investigators
Jeannie Walters, CEO and Founder of Experience Investigators, has spent more than 20 years evaluating and improving customer experiences and teaching her trademarked methodology to enlightened leaders in many industries.
She’s a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, a LinkedIn Learning Instructor, and a TEDx speaker.
Jeannie is passionate about improving the everyday interactions we all have as customers and writes, speaks, studies, and trains on customer experience issues around the world. Her mission is “To Create Fewer Ruined Days for Customers.”
Experience Investigators Website: experienceinvestigators.com
LinkedIn: Jeannie Walters, CCXP: linkedin.com/in/jeanniewalters/
Instagram: Experience Investigators @ExperienceInvestigators: instagram.com/experienceinvestigators/
YouTube: Jeannie Walters at Experience Investigators: bit.ly/jeannieyt
References & Recommendations
- Weekly “Ask Me Anything” Webinar Series on Linkedin Live: bit.ly/jeannielive
- Crack the Customer Code Podcast: crackthecustomercode.com/
- Get a year of free Customer Experience Resources: YearofCX.com
- Try the Customer Lifetime Value & Key Metrics Calculator: bit.ly/clvmetrics
- Free online course on openSAP: Understanding Your Customer’s Journey
Hosted by Elisabeth Riemann – Senior Knowledge Consultant & Product Manager, openSAP