The first definition of culture comes from 19th-century British anthropologist Edward Tylor: Culture…”is that complex whole which includes knowledge, belief, art, law, morals, custom, and any other capabilities and habits acquired by man as a member of society”.

Culture has been called “the way of life for an entire society” In addition to its intrinsic value, culture provides important social and economic benefits. With improved learning and health, increased tolerance, and opportunities to come together with others, culture enhances our quality of life and increases overall well-being for both individuals and communities.

A question however – how is it really created and how is it created at scale? As the world around us evolves at a rate of knots, we have discussed many times on the podcast the changing preferences and expectations of the modern workforce, so how do organisation build, shape and retain a progressive culture that reflects the organisation and results in a successful organisation, happy employees but crucially happy customers.

We will be exploring this today with Sue and through the lens of a family business of multiple generations, where values and culture are absolutely central to their longevity and success.