In the last ten years, we have experienced an incredible acceleration in the innovation of technology. As processes become more streamlined and work becomes more effective and productive, our reliance on technology has increased to the point where it is part of our daily lives. However, events like data breaches, unethical uses of technology, and other factors have had a negative impact on the role of technology. This has led to a mistrust in the same technology that has improved our lives. How can tech companies and software providers foster trust in technology so it can be used to its full potential? Jose Carvalho, co-founder and co-lead for the Intelligent Enterprise Institute, SAP’s first global think-and-do tank from Cloud Success Services, stops by the podcast to discuss the role of technology in the age of mistrust.
Guest: Jose Carvalho, co-founder and co-lead for the Intelligent Enterprise Institute
Host: Michelle Barrett-Chang, Global Head of Customer Engagement
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Envision Beyond Journal by Jose Carvalho: https://www.linkedin.com/newsletters/6981607093246001152/
Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP.
Intro by Debby Greif, Senior Project Manager at SAP