Show Notes:
AI + Human Expertise: The Future of Technical Support
How do you deliver world-class technical support during moments that matter — at scale, with speed, and still keep the human touch?
In this episode, I sit down with Uwe Wieditz, Vice President and Head of Technical Support for Private Cloud ERP at SAP — and a 30-year SAP veteran — to explore how AI is transforming support without replacing the people behind it.
We discuss:
✅ What AI can (and can’t) do in tech support
✅ How roles are evolving — not disappearing
✅ Why empathy and intuition still matter
✅ What’s next in AI-augmented support
Let us know what you think — is your organization ready for AI + human support?
Find Uwe Wieditz | LinkedIn
Find Oliver Huschke | LinkedIn
Learn more about SAP Services and Support
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