In this episode, we discuss highlights from NRF 2023: Retail’s Big Show, and themes across retailers, events, analysts, and research. Gain key insights from retail conversations, emerging trends, innovative strategies and successful retailers and brands. Topics include:

• How consumer behavior has changed due to the pandemic and inflation, and how retailers can respond by offering private labels, resale options and community building
• How personalization and loyalty are essential for staying relevant with consumers, and how retailers can leverage customer data, digital tools and omnichannel experiences to deliver personalized value and foster loyalty
• How omnichannel resilience is crucial for meeting consumer expectations and differentiating in the market, and how retailers can use digital twins, cloud platforms and AI to optimize their operations and customer journeys
• How customer data is a key asset for retailers to understand their customers better and offer more tailored services and products, but also a responsibility to protect their privacy and trust

Join us with our strategic advisory guests Matt Gardner (Retail Industry Expert), Jon Dano (Consumer Industries Expert), Robin Barrett Wilson (Fashion Industry Expert) and Steve Mauchline (Retail Business Architect) who share their insights and perspectives.

Speakers

https://www.linkedin.com/in/jon-dano/
https://www.linkedin.com/in/robinbarrettwilson/
https://www.linkedin.com/in/stevemauchline/
https://www.linkedin.com/in/newmethods/

Related Links

http://www.sap.com/retail
http://www.sap.com/nrf
https://risnews.com/sap-road-to-a-new-world-of-retail
https://risnews.com/sap-the-customer-channel